HXR-NX5

Sony HXR-NX5U Camcorder Repair Service Center

We are specialists at repairing your Sony HXR-NX5U camcorder. We’ve seen all of the problems associated with it.

With our 25 years of experience repairing Sony Pro-level camcorders we have the knowledge and skills needed to repair yours fast and reliably the first time.  That means we know how to service it properly and why we can guarantee the entire camcorder for 6 months!  

Sony HXR-NX5U Camcorder
Problems and Solutions

If you don’t see your problem listed here, it doesn’t mean that we haven’t seen it. Give us a call 888-283-2228 or Email Us to talk to us about any problem or issue you are having with your Sony HXR-NX5u camcorder. There is nothing on this camcorder that we can’t fix.

C:32:60 3260 Lens Error

Sony HXR-NX5u C:32:60 3260 Lens Error Problem:

C:32:60 is an error that pertains to the lens of the camcorder. More specifically it is caused by the internal focus lens. The internal focus lens is a part of the lens block assembly. The C3260 error code appears when the focus lens is not able to initialize properly. When this problem occurs you will typically have focus issues and you may also hear a buzzing noise coming from the lens. Neither the autofocus nor manual focus will work. Most of time this problem is caused by some sort of impact or rough handling of your NX5.

We also have an in depth article explaining the C:32:60 problem: Sony C:32:60 Lens Error

What You Can Do:

The first thing to try is turning off the camcorder and removing power. Reapply power and turn it on. This will reset the lens drive circuitry as well as the lens. If the C3260 error message is still occurring and you are in the middle of an important shoot you can check out our C:32:60 Emergency Workaround Article and Video.

How We Repair It:

Once we receive your NX5 we will fully diagnose the issue and give you an exact estimate. We check over all aspects of the camcorder during this process.

Once an estimate is approved we will replace or repair the defective part or parts or the camcorder. Whenever any repairs are done to the lens or lens drive circuits it is very important to perform a full lens alignment to the camcorder. Failure to do this results in poor autofocus and manual focus performance. We make sure all alignments to the lens are done properly as well as check all the critical focus alignments to the lens.

Let Us Take Care Of Your Sony HXR-NX5u Camcorder:

Fill out the Repair Order Form and ship the camcorder to us for a free estimate. If you have any questions before sending your camcorder in for repair we welcome you to call and talk to one of our experienced Sony technicians. 888-283-2228

E:62:10 6210 Lens Error

Sony NX5 E:62:10 E6210 Error Code Problem:

The E:62:10 error is caused by the lens optical drive circuits. The symptoms of this problem are a longer start up time, slight vibration coming from the lens of the camcorder, and you may also see a vignetting to the image.

We have an in depth article explaining the E:62:10 problem: E:62:10 Lens Error HXR-NX5U and HDR-AX2000

What You Can Do:

If this problem occurs turn off the camcorder and remove power. Reattach power and turn it back on. You may have to do this several times. This may get you through your shoot but eventually this issue will need to be addressed. Continuing to live with this problem can cause unnecessary damage to the lens.

How We Repair it:

Repairs are done to your NX5 by doing an alignment to the optical or lens drive circuits. We also do a full lens alignment to the camcorder as well. If you have also been noticing focus issues with your camcorder, that will also be corrected in this repair.

Let Us Take Care Of Your Sony HXR-NX5u Camcorder:

Fill out the Repair Order Form and ship the camcorder to us for a free estimate. If you have any questions before sending your camcorder in for repair we welcome you to call and talk to one of our experienced Sony technicians. 888-283-2228

External Mic Holder is is loose

The Microphone Holder That Holds The External Shotgun Mic is Loose or Broken Off:

A common issue that we see is the external microphone holder that holds an external shotgun mic can become very loose or has broken off of the camcorder. This is usually caused by something hitting the mic holder. We have also seen that putting the camcorder in a tight bag can put pressure on the mic holder as well as causing a plastic portion of the mic holder to bend. And lastly if the camcorder suffered impact and the mic holder was hit, it could completely break it off.

What You Can Do:

Although we typically never recommend you taking a screwdriver to your camcorder, this part is very easy to replace. We have created a video giving you step-by-step instructions on how to replace it. Step by Step Mic Holder Replacement Video We also sell this part and always have it in stock. Order Sony HXR-NX5u Mic Holder

How We Repair It:

Replacing the microphone holder on your Sony NX5 is simple. There are only 2 screws holding it in place. If you have sent your camcorder in for servicing or repairs, we would be happy to replace your broken mic holder for you. You won’t be charged any additional labor to replace the mic holder.

Let Us Take Care Of Your Sony HXR-NX5u Camcorder:

Fill out the Repair Order Form and ship the camcorder to us for a free estimate. If you have any questions before sending your camcorder in for repair we welcome you to call and talk to one of our experienced Sony technicians. 888-283-2228

SD Card Reader Doesn’t Work or Card Doesn’t Lock In or Stay In The Slot

SD Card Slot Read Problems:

There are 2 problems that we primarily see with the SD card reader. One is the card won’t click or lock into place. The other is when you put an SD card inside the card reader it doesn’t read or write to the SD card properly.

What You Can Do:

If you are having problems with slot A, use slot B in the meantime until you are able to send your camcorder in for repair.

How We Repair It:

Most of the time the SD card slot PCB will need to be replaced. We properly diagnose and confirm the issue and let you know the problem. If we find that the SD card slot board is the problem, we will replace it with a new part.

Let Us Take Care Of Your Sony HXR-NX5u Camcorder:

Fill out the Repair Order Form and ship the camcorder to us for a free estimate. If you have any questions before sending your camcorder in for repair we welcome you to call and talk to one of our experienced Sony technicians. 888-283-2228

The EVF Or Viewfinder Is Not Coming On Or Has An Intermittent Issue:

EVF Or Viewfinder Not Coming On Or Has Picture Problems:

One of the problems that we’ve seen is problems with the viewfinder of the camcorder. It might come on when it’s lowered and when you raise it it goes dead or vice versa. We have also seen situations where it is dead and will not come on altogether.

What You Can Do:

If you are in the middle of a shoot and need it to work, you can try raising or lowering it slowly while looking through the eyepiece. If you could get it to come on leave it that way and don’t touch it. It should be able to get you through your shoot before having to send it in.

How Do We Fix It:

Usually the flexible circuit board that connects the viewfinder to the rest of the camcorder goes bad. If that is the case, the circuit board will need to be replaced. There is also a modification that we do to help straighten the flexible circuit board so that the problem doesn’t reoccur.

Let Us Take Care Of Your Sony HXR-NX5u Camcorder:

Fill out the Repair Order Form and ship the camcorder to us for a free estimate. If you have any questions before sending your camcorder in for repair we welcome you to call and talk to one of our experienced Sony technicians. 888-283-2228

Picture Problems When You Playback What You Have Recorded

Picture Artifacts on Recorded Footage, Picture Problems:

An issue that we have seen and worked on with the Sony HXR-NX5u camcorder is picture problems, glitches, or artifacting on the recorded footage. We mostly see this problem when recording in the progressive (24p or 30p) modes but if ignored, this problem can get worse and you will eventually see the issue when recording interlaced (60i) footage as well.

What You Can Do:

If you’re in the middle of a shoot and you are recording in progressive mode and seeing artifacts when playing back your footage, switch over to interlaced and try doing a test recording. If the picture is clear, this should get you through your last shoot prior to sending your camcorder in for repair.

How We Repair It:

Once we receive your camcorder we will fully diagnose the issue and give you an exact estimate. We check over all aspects of the camcorder during this process.

Once an estimate is approved we will replace or repair the defective part or parts or the camcorder. We make sure to do all appropriate testing to the camcorder to make absolute sure that the problem has been reliably repaired.

Let Us Take Care Of Your Sony HXR-NX5u Camcorder:

Fill out the Repair Order Form and ship the camcorder to us for a free estimate. If you have any questions before sending your camcorder in for repair we welcome you to call and talk to one of our experienced Sony technicians. 888-283-2228

Power Problems, Dead Won’t Come On, Or Doesn’t Fully Power Up

Sony NX5 Is Not Powering Up And Is Dead Or Powers Up With Limited Functionality:

One of the problems that we sometimes see are power problems. When you put a power source on your NX5 (AC adaptor or battery) it sends a singular voltage to the internal power circuits of the camera. These circuits send many different and specific voltages to various parts of the camcorder. If one of power circuits is compromised you will have problems powering up the camcorder.

What You Can Do:

The first thing to try is a different power source. A different battery or AC power adaptor. If you are still having problems that means the problem is caused by an internal circuit.

How We Fix It:

When we receive your Sony NX5 we take it apart and check the circuitry of the camcorder to determine where the problem is. Most of the time another circuit has a failure which in turn surges power from the internal power circuits. This can blow or damage the power circuits. We identify the problem and once the estimate is approved we replace or repair the circuit that was damaged.

Note: It is impossible to diagnose a power problem without taking apart the camcorder. If a shop gives you an exact estimate without looking at it they are not being very truthful with you. We have an informative article about how you can protect yourself from this common practice. Bait and Switch Article.

Let Us Take Care Of Your Sony HXR-NX5u Camcorder:

Fill out the Repair Order Form and ship the camcorder to us for a free estimate. If you have any questions before sending your camcorder in for repair we welcome you to call and talk to one of our experienced Sony technicians. 888-283-2228

 

Focus Problems, Soft Focus, Back Focus, Auto Focus Performance Is Poor

Not Focusing, Soft Focus, or Poor Auto Focus Performance Problem:

The problem that you are experiencing is that your camcorder is not focusing properly. You may have issues getting it to manually focus, or the back focus is off (To test back focus, zoom in on your subject, manually focus and zoom out. The camcorder should maintain focus.) and if you are using the camcorder with autofocus the autofocus performance may be very sluggish and poor.

What Can You Do:

If the lens in your camcorder is out of alignment it could cause a lot of the issues listed above. You can make some simple adjustments to your camcorder and your filming techniques to get you through until you are able to send in your camcorder for repair.

First, shoot in better lighting and close your lenses aperture or iris to let in less light. Doing this will give you a larger field of focus. You don’t want to have your iris larger than F4. When testing lenses that are out of alignment we find that having your aperture or iris larger than F4 makes it much more difficult for the lens focus sharply. (For those that don’t know, the smaller the F number the larger your iris will be.)

If you are shooting a lot with auto focus, shooting in progressive modes 24p or 30p can also cause auto focus performance to suffer. Part of the reason for this it is due to motion blur. When you have motion blur the optical circuits have a much more difficult time locking focus on your subject. In this situation we would recommend shooting on 60i. If the lens slightly out of alignment this will also play a big factor in poor auto focus performance.

How We Repair It:

When we receive your Sony HXR-NX5 we will check it over and determine the course for the repair. Most of the time with focus issues it’s just a matter of doing a full lens alignment to the camcorder. There are a series of alignments that we perform to put the lens back into optimal working order. When you get your camcorder back it will be focusing the way that it did when it was new.

Let Us Take Care Of Your Sony HXR-NX5u Camcorder:

Fill out the Repair Order Form and ship the camcorder to us for a free estimate. If you have any questions before sending your camcorder in for repair we welcome you to call and talk to one of our experienced Sony technicians. 888-283-2228

Dropped or Impact Damage

Sony HXR-NX5u Dropped or Impact Problem:

Your Sony HXR-NX5u has been dropped or has experienced some sort of impact damage. There are typically no two drops that are the same. You may have dropped it on hard concrete or soft carpet. It may have landed on the front lens area or it may have sustained damage elsewhere. Another variable is how high it was dropped from or how hard the impact was?

What You Can Do:

The first thing to do is to remove power, look over the camcorder and inspect it very well. If there is a part or parts of the camcorder that are broken off and hanging by a wire harness or flexible circuit board, I would not try to power it back on and continue using it. The exposed wiring may short the internal circuitry of the camcorder and cause more damage.

If you do not see any visible damage or just see a scuff or two, then attach your power source and turn power back on. We recommend carefully checking all functions of the camcorder. You don’t want to be in a situation where you are on an important shoot and something doesn’t work properly.

How We Repair It:

Impact damage is impossible to diagnose without physically examining the camcorder. Your HXR-NX5u camera will need to be sent in to assess the damage. Once we receive your camcorder we look it over and closely inspect all areas of the unit notating the areas of damage. Your camcorder will have to be taken apart during this process.

Once an estimate is approved and depending on what is wrong we will replace the damaged parts or assemblies of your camcorder. We also check and realign all critical alignments of the camcorder. An example of this is your lens. Lenses can be very sensitive to impact and can easily be sent out of whack with a simple drop. The goal is to return your NX5 to you as if nothing has ever happened.

Let Us Take Care Of Your Sony HXR-NX5u Camcorder:

Fill out the Repair Order Form and ship the camcorder to us for a free estimate. If you have any questions before sending your camcorder in for repair we welcome you to call and talk to one of our experienced Sony technicians. 888-283-2228

Water or Liquid Damage

Water or Liquid Damage, Something Was Spilled Inside Your Sony NX5 Problem:

Some sort of liquid substance was spilled on your Sony HXR-NX5u or it may have been submerged in water. We have also seen many situations where there has been excessive moisture or rain that has gotten into the camcorder. Water or liquid damage can be straightforward or a very tricky thing to fix. There are typically many variables that come into play like how much water got into it, was it submerged, and how long has the liquid been in the camera for. Also, where did the liquid enter from? The Sony HXR-NX5 is not watertight and there are many ways that liquid can get into it.

What You Can Do:

The first thing to do is to immediately remove power and remove anything that may be connected to it like media, memory cards, external microphones and so on. Look the camcorder over and inspect it very well.  Try and dry off any moisture that you see around the camcorder. Do not attempt to try and use the camcorder for at least 48 hours.

After you have given sufficient time for things to dry out, reconnect power to the camcorder and check over all functionality. If you notice any abnormal functionality, immediately discontinue use and disconnect any power source from it. If after thoroughly testing your camcorder all checks fine, you may continue using it however you may want to be cautious and always have a backup with you in case it fails.

How We Repair It:

Water or liquid damage is impossible to diagnose without physically examining the camcorder so your NX5 will need to be sent in to assess the damage. Once we receive your camcorder we look it over and closely inspect all areas of the unit notating the areas of damage. Your camcorder will have to be taken apart during this process.

Once an estimate is approved and depending on what is wrong we will replace the damaged parts or assemblies of your camcorder. We use special chemicals to neutralize oxidation and corrosion in the camcorder. The goal is to return your camcorder to you as if nothing has ever happened.

Let Us Take Care Of Your Sony HXR-NX5u Camcorder:

Fill out the Repair Order Form and ship the camcorder to us for a free estimate. If you have any questions before sending your camcorder in for repair we welcome you to call and talk to one of our experienced Sony technicians. 888-283-2228

Sony HXR-NX5 Related Articles

C:32:60 Emergency Workaround

Are you having the C:32:60 error and are in the middle of a shoot?  View this article with video showing you step-by-step on how to get through your shoot.

More Info On The Sony C:32:60 Lens Error

Would you like to learn more about why the C:32:60 error occurs?  We have created an in depth article that talks about this issue to help you understand why the error occurs.

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We warranty your entire camcorder for 6 months!

Unlike other shops that offer a warranty on the area of the camcorder that they fixed, Video One Repair will cover the whole camcorder.  So, if another unrelated problem occurs within 6 months, just send it back in and we will take care of it for you – no charge!

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