Shipping Your Camcorder for Repair Is Simple

Print this form

Fill out and print this  form (if you don’t have a printer, just write your information on a piece of paper).

Package your camcorder

Include the repair order form.  We don’t need any accessories such as batteries, power adapters, etc unless they are part of the problem.

Ship Your Camcorder

Using your choice of shipping carrier (we recommend you insure your camcorder for its value).

Repair Order Form

Shipping Address:

Video One Repair
501 South Reino Road Suite I #127
Newbury Park, CA 91320

Please fill out the form below and print 2 copies: one to be shipped with your camcorder and one to keep for your records. Please don't ship any accessories (such as batteries) unless they are part of the problem.

  • Can't print this form?

    If you don't have a printer or are unable to print this form, don't worry -- it's not required. Just write your information on a piece of paper and include it with your camcorder.
    Questions? Call Us 1-888-283-2228

  • This field is for validation purposes and should be left unchanged.

Camcorder Packaging Tips

Do not include any accessories with your camcorder unless they are part of the complaint.

  • Please be sure to package your Sony or Canon camcorder securely.
  • We recommend putting your camcorder in a plastic bag, and for added protection, wrap it with bubble wrap.
  • Place it in a sturdy box with at least 2 inches of packaging popcorn around your camcorder — make sure there is enough packaging popcorn so that the camcorder is secure and will not easily move around in the box.

Make sure the repair order form is enclosed inside and securely tape the box. REMEMBER, don’t include accessories unless they are part of the problem.

Ship to the Following Address

Video One Repair
501 S. Reino Road, Suite I #127
Newbury Park, CA 91320

Helpful tip for added convenience: Most shipping carriers allow you to create and print out a shipping label for your box on their website.  Links to major shipping carrier’s label pages: