Why Choose Video One Repair

1. Sony and Canon Camcorder Repair by Experienced Technicians Who Specialize In Your Model Video Camera.

All of our repair technicians have a minimum of 18 years of experience and only work on a select list of Sony and Canon video cameras. The reason for specializing is it allows us to become experts at repairing a small amount of model camcorders. What does this mean to you?

Unlike other repair shops, our technicians do not work on a large selection of different equipment. As a technician, when you work on a small number of model camcorders, it allows you become an expert at that model camcorder. Video cameras are very complex pieces of equipment. If they are not disassembled and reassembled in the correct way or if the repairs are not done properly you will have problems later on. This is a problem that we see with a lot of other repair centers. It is due to lack of experience and knowledge of that particular model.

Lower Repair Cost: When you work on the same model camcorder every days it allows you to become more efficient. We are so familiar with your camcorder we are able to repair it in a timely manner cutting down on repair costs. We do not have to spend hours trouble shooting a problem we are already familiar with.

Reliability: We understand that reliability is important to you and that you need your equipment to function properly. When we are repairing a camcorder, reliability is always one of our top priorities. All camcorders are known to have particular problems, common to their model, we know where these problem areas are on your video camera. We make sure to check these areas thoroughly and take care of all of these problem areas. We are very confident in our work.

After the repairs are completed on your camcorder, it is thoroughly tested by the technician working on the camcorder. If the camcorder passes testing it is then moved in to what we call a “test bench” for further testing by another repair technician to verify the camcorder is working correctly.

No need for outsourcing: Of course with our extensive experience there is no need for outsourcing. All of our repairs are done on site. We ship nothing out to other repair centers. There is no repair we can not do on your camcorder. We have all the necessary test equipment, tools and software to do all repairs properly on your equipment. We are not the middle man. If you have any questions, you can call us at any time to speak to the repair technician who is working on your equipment.

2. Six Month Guarantee on Your Entire Camcorder.

All of our work is guaranteed for a period of 6 months on parts and labor. Your guarantee starts as of the day you receive your camcorder back. We fully guarantee the entire camcorder. Unlike other repair shop warranties, if the camcorder develops a different problem than it was sent in for, we will still cover it under our guarantee. We fully guarantee your complete satisfaction. If for any reason you are not completely satisfied just return the camcorder to us and we will make it right. We are not happy unless you are happy.

Our repair guarantee does not cover any misuse such as water damage or impact damage.

3. Free Repair Estimates and Free Return Shipping.

We offer a completely free estimate. After we receive your Sony or Canon camcorder in for repair, one of our experienced technicians will evaluate it and contact you to inform you of the total repair cost within 2 business days. There is also no charge for the return shipping and handling. We will ship your camcorder back to you at no charge, even if you do not want to have it repaired. There are no hidden charges. There is never an increase in the estimate, what you approve is what you pay. You only pay for the repair if the camcorder is working 100%. There is never a charge for uncompleted repairs.

4. Fast Turnaround Time.

We know it is important to you to get your camcorder back in a timely manner. Your camcorder will not sit on a shelf. We are always right on top of the repair. We stock a larger inventory of original Sony and Canon replacement parts. Under most cases we can repair your camcorder within one week after the estimate is approved. If you need your camcorder repaired more quickly just let us know. We will do our best to accommodate you. We offer rush repairs at no extra charge. In some cases parts are special order and the repairs can take longer, however this is not very common.

5. We Are Always Here and Available To You.

Any time you would like to call and speak to a technician please feel free to call us. Whether or not you have something in for repair, please feel free to give us a call. Our customers are not an interruption of our day, our customers are our day. We understand that in today’s fast passed world it is difficult to find a company with old fashion customer service. At Video One Repair we strive to make you feel valued and we do appreciate your business. If you want to talk about a problem you are having with your camcorder, questions about how to use a function of your camcorder, or just have a technical question, one of our knowledgeable technicians would be happy to speak to you.

We do not want you to just approve or disapprove the estimate on your equipment.  We want you to feel confident with your decision. We would be happy to go over the repairs needed with as little or as much detail as you would like. Every customer’s needs and concerns are different. We will take the time to listen to you and help you make the best decision.