If your Canon camcorder has a tape transport or mechanical problem it may display an error warning message of “Remove the Cassette” on the LCD screen. It may seem frustrating and you may be thinking that “If I could just stop the error from coming up, I could use the camcorder.” This is not always the case. The reason the video camera displays this warning error is because it detects there is a problem and is trying to protect itself as well as the tape. When your camcorder is displaying this error is not a good idea to continue to try and force the camcorder to work, you may cause additional damage or worse, destroy a valuable tape.
If you are experiencing this problem, the first thing you want to do is remove the tape and reset the camcorder. Reset the camcorder by removing the battery or ac power, wait 10 seconds, reapply the battery or ac power. Try a new tape, if the warning reappears the video camera will need to be serviced or repaired. In some cases you may find that the tape is stuck or the camcorder will not allow you to reinsert the tape. You can still try resetting the camcorder and try again.
This “Remove the Cassette” error can also display if the camcorder has experienced dew, moisture or condensation, however it is very unlikely. If a Canon camcorder detects condensation it will normally display a “Condensation” error on the LCD screen. You can try removing the cassette and allow the camcorder to dry out for an hour. If the tape will not eject, just leave the tape in the camcorder and try letting the camcorder dry out.
Never try and force a tape in or out of the camcorder. You will cause additional damage and increase your repair cost. Forcing the tape in or out of the camcorder will not fix the problem.
We also have a video addressing this problem on the Canon GL2 camcorder. Watch Canon GL2 Video.
As always one of our technicians is just a phone call away 888-283-2228 if you have any questions in regards to Canon camcorder repair.