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Canon XL2 Problems and Troubleshooting Support

Click to read Why Video One Repair is your best choice for Canon XL2 repairs.

Here a list of different problems you may be experiencing with your Canon XL2 camcorder. Please call us so we can discuss the exact problem you are having with your Canon XL2 camcorder. We would be happy to talk with you and see if we can give you more information on what repairs are necessary to put your camcorder back to Canon factory specifications.

  • Camcorder will not accept tape will go into error “Remove The Cassette“, “Eject Cassette“, “Reinsert Cassette” or “Eject The Tape“.
  • There is a stuck tape in video camera. Tape will not eject or the eject switch will not respond.
  • There is a problem with the video camera not zooming in or out. The camcorder will not zoom at all. The video camera will zoom in and out on its own without touching the zoom control. The zoom control or zoom rocker is bad or not working.
  • The audio will dropout or the picture will break up while playing a tape back on the camcorder. This is sometimes referred to as pixilation. There are picture problems along the left or right side of the screen.
  • There is a problem with video camera eating the tape or damaging the tape.
  • Video camera will not power up with the battery or the AC power. Camcorder is dead. Camcorder is only dead in camera mode or playback mode. The power switch is flaky or faulty.
  • Camcorder is dead.
  • There is a problem with the video camera when you hook it up to the computer. Will not capture. The computer will not communicate with the camcorder via the firewire port connector or DV jack Connector. The firewire DV port feels loose.
  • The headphone jack in loose or will not work. The headphone jack might also have static.
  • The microphone jack is not working or there is static or a flaky connection.
  • Camcorder will not display a picture in playback mode. This could be caused by dirty video heads.
  • There is a problem with the picture when the video camera is in camera mode. Such as distortion, color problems, picture is not sharp, or no picture at all.
  • There is a problem with the CCD Imager, prism or sensor.
  • The time code on the camcorder drops out while recording and playing back.
  • The video camera will display a condensation error or dew error. This problem will sometimes occur even if the camcorder was not subjected to moisture.
  • Was dropped or fell off of the tripod.
  • Camcorder has experienced water or moisture. This will sometimes cause camcorder to go into a dew error or condensation error but not always.
  • The video camera lens in not working. It does not focus correctly, has soft focus or problems with back focus.
  • There is spotting in the camcorder lens, such as dust, debris, mold, fungus, or water spots.
  • Viewfinder is broken and needs repair.
  • There is a problem with the audio inputs or XLR connection.
  • Camcorder is dead.

If you are having a problem with your Canon XL2 camcorder, please feel free to give us a call and we can help you troubleshoot the problem you are having. As always, there is no charge to speak to a technician for troubleshooting support and technical questions.